Terms and Conditions

/Terms and Conditions
Terms and Conditions2018-12-21T04:12:04+00:00

Throughout the site, the terms “we”, “us” and “our” refers to GCMSBuddy.

By using our website or services, the user (also referred here as “you”) agrees to the following terms and conditions:

  • All the information obtained from Immigration, Refugees and Citizenship Canada (IRCC) and Canada Border Services Agency (CBSA) under the Access to Information and Privacy Act. We have no affiliation to any government agency in Canada. We are a 3rd party website based outside Canada, offering these services.
  • We use secured payment gateways for the processing of payments. All the payments are subject to realization and the user is bound by the terms and conditions of the respective payment gateways used on our website.
  • The timeline indicated next to each service is a suggestive timeline only. We do not guarantee the delivery of the service within the same as we have no control over when the request is fulfilled by the concerned authority. In case of a delay, we will contact the concerned authority and try to get the request fulfilled as soon as possible.
  • The payment will be refundable only in case we are not able to provide the services to the user due to our fault, which will be notified to the user in due time. We will initiate the refund within 24-48 hours of the notification to the user. In case of a delay by the concerned authority, to whom the request was submitted, we will not be liable to issue a full refund.
  • All the information provided by IRCC/CBSA will be forwarded to the user as received by us from IRCC/CBSA. There will be no modification or omission from our side.
  • The personal information of the user, collected during the order, the consent form received from the user and GCMS notes received from IRCC/CBSA, will be deleted from our servers, after 30 days from the successful delivery of the GCMS notes to the user.
  • All the user’s information will be collected and stored in a secure manner and by following the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA).
  • For services related to photos and it’s delivery, we try to make sure that the photos are as per the requirements. In an unlikely case where the photos are rejected or there is another photo request, we cannot be held responsible. However, we will offer to send the photos again, free of any charge, until the photos are accepted. The delivery time indicated next to each delivery service is suggestive and we do not have any control over it. We will not be responsible for the loss of package or any delays caused by the postal or courier companies in this regard. In case of a delay, we will try our best to get the issue resolved as soon as possible.
  • If you have any concerns about your privacy or how we store your information, please reach us at support@gcmsbuddy.com to address that concern. We will be happy to assist you.
  • We, at GCMSBuddy, are committed to provide you the service of obtaining information from IRCC/CBSA. We will be happy to accommodate your requests and process them as soon as possible. If you are not happy with our services, please let us know and we will try our best to resolve the issue. In case there is a dispute, the user agrees to find a resolution through negotiation before taking any legal remedy.